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Knowledge Base

Knowledge Base

Certain channels are blank on video recorder’s ...

Recent build versions of the 6.16 firmware only allow for the extra stream to be viewable on 16 channel view.  Make sure that extra stream is enabled on all channels...

How to use QuickDDNS

Setting up QuickDDNS is rather simple; here is a short tutorial on how to setup a QuickDDNS account and host name: Go to www.quickddns.com Under the log in menu, click the...

Video recorder is only storing up to X days of ...

Video storage is highly dependent on bitrate and frames per second, which can be adjusted using the encode settings on either the video recorder or the network IP camera.  Encode...

Remote control does not work properly with vide...

By default, the remote control included with a video recorder should be programmed properly to connect and operate the unit.  However there are times where the remote control needs to...

How to RTSP Stream

Open the RTSP port (default port 554) for the device that will be streaming.Streaming RTSP to a website or player can be done using the following code: Select All channel:...

“Mail Test Error” on video recorder or camera w...

If receiving the Mail Test Error (or similar) when setting up email on a video recorder or camera, there may be setting issues with the sender email account.  Yahoo mail...