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Knowledge Base

Knowledge Base

HDD Info reports a S.M.A.R.T. Error

S.M.A.R.T. (Self-Monitoring, Analysis and Reporting Technology) is an integrated monitoring system on hard drives that detects and reports reliability, in the hope of anticipating failures. If HDD Info on the...

External device support

Recorders can use external HDDs and Wireless mice as long as they do not require drivers to run or save date.  Wireless bridges can be used as long as they...

Forgotten Password

The only way to reset Uniview passwords is to call technical support with the device Serial Number. Once technical support has the SN they can issue a reset password for...

Recorded files are backing up into multiple files

This is because the recorders storage system only has a 255MB file size limit. There are a couple options to fix this.1. Lower the cameras bit rate so that it...

Web Plugin doesn’t load

Make sure that the user is using Internet Explorer and not another browser. Second make sure that all Anti-Virus software is disabled or closed. Also make sure that all firewalls...

Network video recorder with built-in PoE switch...

There are a few bits of information that can help troubleshooting NVRs with built-in PoE switches: The integrated PoE switch is managed by the NVR; IP addresses are assigned to...