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Knowledge Base

Knowledge Base

Cannot view the video recorder or network camer...

If unable to view a device on the web browser, please take the following steps: Check to make the sure the device is reachable: If accessing from the LAN: Check...

“You have exceeded the bitrate” error

The bitrate exceeded error (or similar) usually occurs on 3000 series network video recorders.  To resolve this issue, make sure to set the video encode settings under the maximum frame...

DH DDNS host is not working (not refreshing)

If unable to access the device using the DH DDNS host name, first verify that the ports are forwarded for the device (external IP address) using a website such as http://www.yougetsignal.com/tools/open-ports/...

DVR constantly recording when set to record onl...

If the video recorder is constantly recording even though motion detect is set in the schedule, chances are each channel set to motion detect also has all other channels selected...

Using 3rd party cameras on a built in PoE

When using 3rd party cameras on a Uniview Built in PoE NVR the camera will have to be pre-addressed to work with the gateway of the built in switch (193.168.0.1 or...

NVR/IPC “Fails to start live stream”

There are a couple reasons a user may receive this error. Run the browser as administrator by right clicking on the browsers short cut (remember devices only load in IE)...