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Knowledge Base

Knowledge Base

PSS errors, freezes, locks up or crashes when X...

Being that the PSS is a hardware manufacturer’s (Dahua) software, it is not optimized to be a large scale stand-alone solution.  The PSS requires a powerful computer to run a...

Parts of the PSS menu is cut off or not display...

For PSS to display properly on a Windows PC, the DPI setting must be set to 100%.  To do this on Windows Vista onward: Right click the desktop and select...

“Failed to get configuration” error on network ...

A “Failed to get configuration” error occurs when a network IP camera’s encode settings do not properly synchronize with the network video recorder.  This can occur for a number of...

Web Service log in screen is not responsive (Wi...

If after entering in the correct log in credentials on the Web Service, and the log in screen freezes or locks up, try the following: Delete the ActiveX plug-in and...

Video recorder beeps repeatedly when first powe...

A video recorder continually beeping is signifying that there is an abnormality with the device, most commonly a missing hard drive or net disconnection. To stop the beeping, press the...

“No HDD” error when the video recorder is power...

A No HDD (or similar) error may be caused by a loose data or power connection within the device. Open up the chassis of the recorder and check the cable...