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Knowledge Base

Knowledge Base

EZCloud is showing offline

This is normally a problem when the recorder is not networked correctly on the local network.The best way to troubleshoot this is to open the recorders network settings > Enable...

Cloud updating errors

When doing a cloud update if the recorder is giving the error “Could not connect or other problem has occurred” this is because the recorder has not been added to...

Config Tool Functionality (Windows)

The Config Tool is useful for detecting all DVRs/NVRs and IPCs connected to the network. The tool can perform various functions on the devices including changing the IP address, upgrading firmware and...

Mobile Apps

The mobile app is called DMSS (iDMSS on Apple devices, gDMSS on Android devices).  The app can be found by searching on the appropriate App Store.  The free version (Lite)...

PSS does not run on Apple Mac computer

If PSS does not run on an Apple Mac, try these steps: Please note, PSS will only work with 10.7 (Mountain Lion) or greater. Uninstall the PSS software from the...

Cannot see the recorder on EZTools

If the locations recorder is not showing up on the EZTools it is because of two reasons. The recorders default gateway address is 192.168.0.1 and the locations network is on...