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Knowledge Base

Knowledge Base

Video streams take a long time to load or displ...

DMSS version 3.20.000 onward has a Video Mode setting located in Local Config that can improve viewing conditions on certain model smart phones.  Set the Video Mode setting from High...

Monitor displays “Resolution not supported”, “I...

If the video recorder's resolution is set to high for the monitor to handle, the monitor will not display any output.  To resolve this, set the resolution lower.  For example,...

Time synchronization and other time related issues

If a network video recorder and attached network IP cameras date/time settings are out of sync, this can cause a number of issues such as not being able to select...

Video recorder is noisy

A noisy video recorder usually indicates a faulty or damaged mainboard or case fan.  Open the chassis cover of the unit and inspect where the noise is coming from.  If...

Video recorder is restarting, freezing or locki...

A video recorder freezing or locking up usually indicates a faulty hard drive or power issue.  Take these steps to troubleshoot: First inspect the unit for overheating.  An environment such...

Sending attachments through email notification ...

To send email attachments such as snapshots through the email notification function on video recorders and cameras, first verify that the email function is working properly.  Please refer to the “Mail...