A “Failed to get configuration” error occurs when a network IP camera’s encode settings do not properly synchronize with the network video recorder. This can occur for a number of reasons:
- The camera in question is a third party camera (non-Dahua). If this is the case, it is usually necessary to set the camera encode settings directly on the camera itself rather than through the network video recorder.
- The camera in question is not up-to-date. This also goes for third party cameras; make sure that both the network video recorder and network IP camera have the most up-to-date firmware available.
- A faulty network connection to the IP camera can cause issues with synchronization.
- A badly installed firmware can cause bugs; re-flashing firmware even if using the newest firmware version and build date can resolve software related issues such as configuration errors.
Ensuring a strong network free from faults and updating firmware to the most up-to-date version will correct the vast majority of network video recorder and IP camera issues. For more information on network performance, check out our Networking page.