If after entering in the correct log in credentials on the Web Service, and the log in screen freezes or locks up, try the following:
Delete the ActiveX plug-in and reinstall (older firmware):
- Make sure all browser windows are closed (including Firefox, Chrome, etc.)
- Navigate to the Program Files folder located on the correct drive (i.e. C:\Program Files\)
- Delete the folder named webrec.
- Make sure all ActiveX control options are enabled in Internet Explorer.
- Install the ActiveX plug-in. Refer to the Cannot view the video recorder or network camera on the web browser (Windows) article (Step 4) for more details.
If reinstalling the ActiveX control does not work try viewing the Web Service in the 32bit version of IE if it was not being used previously. A firmware update to the device may also correct this issue. For more information on how to update the firmware on a DH Vision product, please go to the Firmware page or checkout this video tutorial.
For non-ActiveX firmware versions:
Uninstall the plug-in and reinstall (Web Service version 3.1.0.4):
- Make sure all browser windows are closed (including Firefox, Chrome, etc.)
- Go to Control Panel > Programs and Features and then uninstall the webpugin.exe version x.x.x.x
- Using a web browser (Google Chrome, Mozilla Firefox, Internet Explorer, etc.) type in the address of the device in the URL bar and re-install the Web Service plug-in.
If the log in screen is only not responsive when attempting to view the Web Service remotely, make sure that both the HTTP and the TCP ports are forwarded. For more information on port forwarding, check out the Networking page.