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Knowledge Base

Knowledge Base

Camera detects motion, but is not recording

If a camera is detecting motion but is not recording, it usually means that camera is not scheduled to record on motion.  On the video recorder, navigate to the Main...

Video stream is discolored (reflectance)

Scene reflectance can cause a number of color issues ranging from rainbow colored accents to colors being displayed differently (hue, tone, etc.)  Please refer to the Video steam is discolored (blue,...

Remote viewing cameras and video recorders

Devices can be viewed remotely when connected to the internet. On a Windows PC, a device can be viewed and configured by entering in the DVR’s external IP address and...

Network camera is not detecting motion

A common issue with older network camera firmware is that the sensitivity setting would not function correctly.  If the network camera is not detecting motion even though the detect settings...

Cameras have scrolling horizontal lines

Scrolling horizontal lines on cameras tend to occur when the camera or the video recorder is set to PAL (video standard).  On a video recorder, go to the Main Menu...

The PTZ function is not working on analog speed...

The most common issue with having no response from the PTZ function is incorrect wiring. Make sure the A(+) and B(-) wires are connected to the correct place on the...