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Knowledge Base

Knowledge Base

Video recorder or network IP camera restarts on...

All Dahua manufactured devices have an auto maintenance feature that can cause a device to restart at a set time.  The default auto maintain day and time is Tuesday at...

Streams on the Web Service (browser) appear sta...

One of the most common causes for a staggered or lagging stream while viewing remotely, is low network upload speed (bandwidth).  If upgrading the existing internet service is out of...

Live and recorded video streams appear compress...

A compressed or standard ratio video stream on network IP cameras, either when viewing using the Web Service or through a network video recorder can usually be resolved by changing...

Playback time different than the one selected i...

If during playback, the time selected is incorrect (jumps to a different time) there is a good chance the IP camera and NVR are not synced to the same time/date....

Menu headings and Search feature appear differe...

Try running the Internet Explorer browser as Administrator (right click on the shortcut and select "Run as Administrator").  In Windows XP, make sure that the Administrator account has been logged...

Wi-Fi Setup and Troubleshooting Guide

DH Vision currently offers a few cameras with Wi-Fi capability such as the K100W cube camera and the HF3500N-W box camera.  Below is a step-by-step guide on how to setup the Wi-Fi connection...