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Knowledge Base

Knowledge Base

Cannot hear IPC Audio

First make sure that the camera firmware is up to date. There was one firmware that did not have the Audio menu. Once the firmware is up to date log...

Time sync / Motion Setup (Hide Vendor Info)

When installing Uniview cameras for the first time the cameras time and motion settings will need to be set up based on the install. Also when installing on a 3rd party...

“Main Connection failed” or “System is busy now...

The “Main Connection failed” error, when logging into the Web Service remotely, usually indicates that the TCP port has not been forwarded.  If the error occurs on the LAN (locally)...

Moving objects in video appear blurry

Moving objects should not appear blurry in a video stream unless shutter speed settings have been set to manual and a low setting.  DH Vision suggests leaving the shutter speed...

Image is too bright or too dark

A bright or dark image can many times be corrected by adjusting color settings on the camera or video recorder.  For more information on color settings, please refer to the Video...

Video steam is discolored (blue, green or red hue)

A blue, green or red hue on a video stream can be the result of improperly configured color settings.  To set the color settings, do as follows: DH Vision suggests...