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Knowledge Base

Knowledge Base

How to create a time lapse video using Smart Pl...

To create a time lapse video, the user will need the Smart Player and a program to compile .JPG files to a video such as MakeAVI (freeware): Open the Smart...

Converting .DAV video file to .AVI video file (...

Dahua manufactured video recorders and cameras back up video streams in .DAV file format.  The .DAV video files can be played back using the simple DAV player or the Smart...

Moving objects in video appear blurry

Moving objects should not appear blurry in a video stream unless shutter speed settings have been set to manual and a low setting.  DH Vision suggests leaving the shutter speed...

Video steam is discolored (blue, green or red hue)

A blue, green or red hue on a video stream can be the result of improperly configured color settings.  To set the color settings, do as follows: DH Vision suggests...

"Log-in failed" on mobile app (DMSS)

If getting Log-in failed on the DMSS app, at the video recorder location (LAN) make sure the mobile device's Wi-Fi is turned off, or use the internal IP address to...

Mass Backup

Please contact technical support for the EZBackup software. This software is still in the beta test stages so it may not work as well as planned for the job. The...